FREQUENTLY ASKED QUESTIONS

How do I get started with you?


Therapy is a partnership. For therapy to be successful, I need to feel that I can help you. You have to feel that I am the right therapist for you or your family member. When we first meet, we will get to know each other and decide if I am the right therapist for you. Please leave a confidential voicemail at (781) 507-3421 or send me a secure email through this website. I’ll contact you to set up a time to talk by phone before setting up an initial appointment. If we decide to set up an appointment, I’ll send you a link to my secure Client Portal via my electronic health records program, Theranest. You complete the registration paperwork and some history forms through the portal, and return them prior to the first online appointment. I’ll send you a link to the online session the day before or morning of each session.




What are your office hours?


Generally I have office hours Tuesday through Friday, by appointment.




How long are appointments?


Appointments are 50 minutes in length, unless we make other arrangements. When people live far away, a 90-minute session may be preferable. You will be at the first appointment for about one hour, since I ask you to arrive 10 minutes early to complete the registration paperwork.




Can you make referrals to other professionals?


Part of my job is to help you get all the help you or your family members need. If necessary, I will refer you to trusted colleagues for educational testing, speech and language services, nutrition counseling, other forms of therapy or medical evaluations.




Do you take insurance?


I’m a provider for most Blue Cross/Blue Shield Plans. Please check with your insurance plan to make sure I’m a provider for your plan. If I'm not a provider on your plan, I can still see you privately. Private Pay Fee: $170.00 per 50-minute session Many people get reimbursement through out-of-network benefits or submit to their flexible spending accounts. I am happy to provide you a itemized receipt, called a Superbill, to submit to your insurance company or your flexible spending account for reimbursement. While paying for therapy may seem like an unnecessary or unreachable expense, remember that you are investing in the mental health and well-being of yourself or your family. This is an investment that can pay off for generations to come.




How do I book an appointment?


To schedule an appointment, please contact me. I see clients in my Concord, Massachusetts office, which has a large, lovely waiting room, plenty of free parking, and is easily accessible from major roads.




Is your practice telehealth or in-person?


My practice is only via telehealth for the foreseeable future, due to the pandemic.




How do I pay copays and deductables?


During the pandemic, many plans are waiving these fees. However, all clients are required to keep a credit card on file for any fees that arise, that such as deductibles or copays.




If I have Blue Cross/Blue Shield are all fees covered?


Not necessarily. For example, an online school meeting for your child or a phone conversation with another provider for treatment planning (pre-approved by you) is often an out-of-pocket expense.




What if I have other questions?


To get started, or if you have additional questions, please contact me at (781) 507-3421 or here.





© 2020 by Stephanie Kriesberg. Created by Stephanie Gerber Wilson.